Resonance is a state-of-the-art postal delivery automation system designed to revolutionize postal services in Japan. By leveraging advanced technologies like OpenSearch, Optical Character Recognition (OCR), Progressive Web Application (PWA), and AWS cloud services, Resonance has optimized postal operations, improving delivery efficiency by 65%. The system utilizes photo scanning to capture document details, verify delivery via automated messaging, and streamline the logistics process. This solution has reduced operational costs, enhanced security, and saved time by filtering out unimportant documents, allowing postal operators to focus on more critical deliveries.

Client Overview

The postal industry in Japan was facing challenges with its traditional manual delivery system, which involved time-consuming and costly processes. Delivering mail and packages required multiple steps, including handling documents and containers following strict internal rules. This system not only slowed down delivery but also consumed significant resources, making it less productive and more expensive to manage. Furthermore, security vulnerabilities posed risks to the confidentiality and accuracy of postal deliveries.

Challenges

The manual postal delivery system presented several operational issues:

  • Inefficiency and Low Productivity: Multiple manual processes delayed deliveries, making postal operations cumbersome.
  • High Costs: The delivery system involved numerous expensive steps, impacting profitability.
  • Time-Consuming Operations: Handling and processing documents manually consumed unnecessary time and effort.
  • Vulnerable Security: The lack of automated verification left deliveries prone to errors and breaches.
  • Overwhelmed Postal Operators: Operators struggled to efficiently handle both critical and non-essential documents, wasting resources.

Our Solution

  • Finding the challenges, Inflack Australia developed Resonance, a comprehensive digital solution for postal delivery automation. This system integrates cutting-edge technologies to streamline operations and improve efficiency:
  • OCR-Driven Photo Scanning: Documents are scanned using OCR technology to capture their content instantly.
  • Automated Verification & Notification System: Once scanned, the system sends an automated message to the intended recipient for confirmation. Upon confirmation, the delivery process is initiated.
  • OpenSearch Integration: Allows postal operators to quickly search and retrieve delivery records, reducing manual tracking efforts.
  • Progressive Web Application (PWA): The PWA enables seamless access to the system on any device, enhancing flexibility for delivery executives and operators.
  • AWS Cloud Infrastructure: Ensures secure, scalable, and high-performance operations, with reliable data storage and processing.
  • Document Filtering: The system intelligently filters out non-essential mail, saving time and resources.

Results

The Resonance postal delivery automation system delivered remarkable improvements for the client:

  • Enhanced Efficiency: Delivery efficiency improved by 65%, reducing operational bottlenecks.
  • Reduced Costs: Automated processes replaced costly manual operations, cutting down expenses significantly.
  • Time Savings: Fast scanning and automated workflows eliminated time-consuming manual steps.
  • Improved Security: Secure verification and tracking mechanisms reduced vulnerabilities in the delivery process.
  • Optimized Resource Management: Operators could now prioritize important deliveries while filtering out unimportant documents.